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Making a deposit

Select a supported method, choose the account currency and enter an amount within the displayed limits. If you want a deposit bonus, confirm that the promotion is selected before approving the transaction. A successful payment is normally reflected in the balance and transaction history.

Using a payment method registered in your own name can make later verification more straightforward. Avoid sending several identical deposits while an earlier payment still shows as pending.

Requesting a withdrawal

Before a withdrawal is processed, Pino Casino may review identity documents, payment ownership, account details and the status of active bonuses. Outstanding wagering or an incomplete KYC request can delay the request.

Where possible, funds may be returned through an eligible method associated with the deposit history. Actual methods, review times and limits are shown inside the account and can differ by region.

Common pending reasons

• Identity or address documents still require review
• The payment method needs ownership confirmation
• An active bonus has unfinished wagering
• Account information does not match submitted documents
• The provider or bank is completing its own checks